@inproceedings{10.1007/978-3-030-62412-5_35, title = {Value Proposition in Smart PSS Engineering: Case Study in the Residential Heating Appliance Industry}, author = {Camilo Murillo Coba and Xavier Boucher and François Vuillaume and Alexandre Gay and Jesus Gonzalez-Feliu}, editor = {Luis M. Camarinha-Matos and Hamideh Afsarmanesh and Angel Ortiz}, isbn = {978-3-030-62412-5}, year = {2020}, date = {2020-01-01}, booktitle = {Boosting Collaborative Networks 4.0}, pages = {431–439}, publisher = {Springer International Publishing}, address = {Cham}, abstract = {This paper explains the first steps of a smart PSS engineering approach, aimed at eliciting stakeholder needs, prototyping the value proposition, representing how the Original Equipment Manufacturer (OEM) will capture value and share it with a collaborative network of stakeholders while identifying and prioritizing risks from the value proposition. The approach addresses two gaps in the field of smart PSS design: (i) the need of visualizing solutions to support the transformation of value propositions for the stakeholders into a contract mechanism supporting value capture by the offering company and (ii) the importance of integrating risk management during the design of Smart PSS value proposition}, keywords = {}, pubstate = {published}, tppubtype = {inproceedings} }